Job Description:

• Respond promptly to customer inquiries
• Communicate with customers across various channels
• Address and resolve customer complaints
• Gain in-depth knowledge of products to answer customer questions
• Process orders, forms, applications, and requests
• Maintain records of customer interactions, transactions, comments, and complaints
• Coordinate and communicate with colleagues as needed
• Provide feedback on customer service process efficiency
• Manage a team of junior customer service representatives
• Ensure customer satisfaction and deliver professional customer support

Qualification Required & Experience:

• Proven experience in customer support or as a Client Services Representative
• Strong phone handling skills with active listening
• Familiarity with CRM systems and best practices
• Excellent communication and presentation skills
• Ability to multitask, prioritize, and manage time efficiently
• HND or degree

Location: Accra

How To Apply For The Job:

Submit your CV to rockholdingsghana@gmail.com with the job title as the subject of the email.

Closing Date: 25 November 2024